Privacy Policy
This privacy and cookies policy sets out how Wrexham Tails on Trails uses and protects any information that you give us when you use this website. Wrexham Tails on Trails is run by Lloyd Brown, who is responsible for your information. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page, so please check it from time to time to make sure you are happy with any changes. This policy is effective from 28 October 2026.
What we collect
We may collect the following information:
- Your name
- Contact information, including your email address and phone number
- Details about your dog, such as their name, breed and needs, and the area you live in
- Other information you provide through our enquiry form, booking calendar or mailing list sign-up
What we do with the information we gather
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To reply to your enquiry and arrange a meet and greet.
- To provide the walks, visits and sitting you book with us.
- Internal record keeping.
- To improve our services.
- If you join our mailing list or tick the box to agree, to send you news and offers by email or text. You can unsubscribe at any time using the link in any email, or by replying STOP to a text.
Our enquiry form, booking calendar and mailing list are run on a customer management system provided by Beneficial Communications, which stores your details securely on our behalf. We do not use your information for anything other than the reasons above.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Cookies
A cookie is a small file placed on your computer or phone. Cookies help a website work properly and remember your preferences. This website uses the cookies it needs to work, including those used by our booking calendar and forms. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can change your browser settings to decline them if you prefer. If you do, parts of the site such as the booking calendar may not work. Your browser’s help pages explain how to manage cookies.
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should look at the privacy statement of the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, free of charge, and to ask us to correct or delete it. If you would like a copy of the information held on you, or you believe any information we hold is incorrect or incomplete, please contact us using the details below and we will deal with your request promptly. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Contact us
Wrexham Tails on Trails, Lloyd Brown
Phone: 07380 836600
Email: info@wrexhamdogwalker.co.uk